All orders placed on https://matmb.cyou are shipped using reliable express couriers such as GLS, TNT, DPD, DHL, or UPS, depending on availability and destination. In-stock items are typically dispatched within 24 hours after order confirmation (for Cash on Delivery orders, dispatch occurs after phone confirmation). Once your order is shipped, you will receive an email with your tracking number and a link to monitor the delivery status.
Upon delivery, please inspect the package carefully before signing. We recommend that you:
If you notice any irregularities, sign the delivery note with the comment “Subject to inspection” and report the issue to our customer support immediately at contact@matmb.cyou. Signing without reservation implies acceptance of the goods and may limit claims related to shipping damage or missing items.
Each order is assigned a unique tracking number, sent via email as soon as your parcel is dispatched. Please note it may take a few hours for tracking to appear online, depending on the courier’s system updates.
For any questions or issues with your shipment, contact us at contact@matmb.cyou.